Interesting post I found at «The Customer Blog» by Maz Iqbal, about the role management, its style, and the organization itself play on how their front line employees perform and how they manage their relationship with the company’s costumers.
Check «The Customer Blog»
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Systems Engineer, MBA in IT Operations and Marketing Intelligence.
Experience and continuous interest in IT Operations, Marketing Research, Social Media, CRM, and Strategy.
(My comments, shared articles and interests do not necessarily represent neither my clients' nor former or current employers')
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