Customer Service

Esta categoría contiene 9 entradas

Companies Missing the Boat with Social Customer Service

How some businesses are not using Social Media as a way to attract AND KEEP customers… Great article by Jayme Soulati, an award-winning professional blog oriented to social media, marketing, PR, business strategy, and more. President of  Soulati Media, Inc. An experience with Ruby Tuesday regarding Foursquare (and customer service to be desired) proved without a doubt that … Sigue leyendo

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Consumers are Willing to Spend More on Excellent Customer Service, But are Businesses?

Great article by Patricia Morris commenting on how businesses look at Customer Service, the planning on investments and its impact in revenue According to the 2012 American Express Global Customer Service Barometer, two thirds of surveyed consumers are willing to spend more with a company they believe provides excellent customer service, and three out of four consumers … Sigue leyendo

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How to measure customer satisfaction?

Successful companies owe their effectiveness to a thorough knowledge of their customers. Focusing on customer value and realizing that the purpose…, Christina Pomoni Shared via my6sense

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I found this very interesting article on Customer Service by PEARL ZHU, President at Brobay Corporation, San Francisco, and published on, and wanted to share it here. Great job, Pearl! At the age of digitization, every company is a Data Company which has been more accurate than ever; in today’s economically challenging, customer-driven business environment, more customer centric businesses … Sigue leyendo

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MITSloan: Strategic Social Media Listening will kick start your Social Program by Bilal Jaffery

POST BY BILAL JAFFERY ON SEP 10TH, 2012 published by MITSloan School of Management on Social and CMO connection. Many senior executives still think of social media as something you do after hours for fun, says John Hagel, co-chairman of the Deloitte Center for the Edge — they haven’t bought into the idea that social can drive the … Sigue leyendo

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7 Habits of Highly Effective IT Organizations

    By Melanie Karunaratne  |  July 25, 2012   Last week sadly saw the death of Dr. Stephen Covey, celebrated author and founder of the global consulting and training organization FranklinCovey. I was introduced to his book The 7 Habits of Highly Effective People in a business class when it was initially published back in 1989. … Sigue leyendo

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Regulators clear Dell’s purchase of Quest Software

WASHINGTON—Federal antitrust regulators have cleared Dell Inc.‘s $2.4 billion purchase of Quest Software Inc. On Monday, the Federal Trade Commission sent out its list of transactions that have won early clearance from regulators. It means the acquisition can proceed as planned. Such deals can be cleared by either the FTC or the Department of Justice. … Sigue leyendo

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4 Ways Dell Is Becoming An Open Source Company

By Alex Williams @ Techcrunch

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The Customer Experience

Interesting post I found at “The Customer Blog” by Maz Iqbal, about the role management, its style, and the organization itself play on how their front line employees perform and how they manage their relationship with the company’s costumers. Check “The Customer Blog”

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