ITSM

Esta categoría contiene 5 entradas

7 Habits of Highly Effective IT Organizations

    By Melanie Karunaratne  |  July 25, 2012   Last week sadly saw the death of Dr. Stephen Covey, celebrated author and founder of the global consulting and training organization FranklinCovey. I was introduced to his book The 7 Habits of Highly Effective People in a business class when it was initially published back in 1989. … Sigue leyendo

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Disaster recovery plans bring peace of mind, ROI…

Originalmente publicado en amardeepuppal:
A disaster recovery (DR) plan is a bit like car insurance — you don’t realise its value until you’re in an accident. The worse the damage, the higher the cost of repair, the more you appreciate your insurance … and your DR plan. But determining your company’s specific DR needs is…

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Regulators clear Dell’s purchase of Quest Software

WASHINGTON—Federal antitrust regulators have cleared Dell Inc.‘s $2.4 billion purchase of Quest Software Inc. On Monday, the Federal Trade Commission sent out its list of transactions that have won early clearance from regulators. It means the acquisition can proceed as planned. Such deals can be cleared by either the FTC or the Department of Justice. … Sigue leyendo

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Dell SecureWorks has been cited as a “Leader” in “The Forrester Wave: Managed Security Services: North America, Q1 2012” report (March 2012)

  Dell SecureWorks was among nine Managed Security Services (MSS) providers that Forrester Research Inc. invited to participate in the study. Forrester states in the report that, “An increasing number of CISOs (chief information security officers) now view security outsourcing as a viable method for reducing costs and improving their security capabilities.” Forrester evaluated the … Sigue leyendo

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Rapportive – Adding Social Context to Email

  Strictly speaking, this technology is probably best described as ‘Social CRM’ rather than ‘ITSM’ but it’s a great example of pulling social feeds into a web service. In a nutshell – you get a social summary of the person you are emailing. The more information and context I have about my customer, user, reader, business … Sigue leyendo

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