Esta categoría contiene 11 entradas

How to Make Analytics Projects Pay Off

IT departments that approach analytics with the same tools and mindset as business intelligence projects often struggle to deliver business value. Companies have spent billions on business intelligence (BI) software. In 2011 alone, worldwide revenue from sales of BI platforms, corporate performance management suites, and analytic application/performance management software reached $12.2 billion, according to Gartner … Sigue leyendo

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Consumers are Willing to Spend More on Excellent Customer Service, But are Businesses?

Great article by Patricia Morris commenting on how businesses look at Customer Service, the planning on investments and its impact in revenue According to the 2012 American Express Global Customer Service Barometer, two thirds of surveyed consumers are willing to spend more with a company they believe provides excellent customer service, and three out of four consumers … Sigue leyendo

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How to be an agent of change

Project management and change management are inextricably linked—every project changes the status quo—and PMs often find themselves managing the effects of change as much as the implementation of change itself. Use these tips to embrace your role as a change agent. 1 – Understand the impact of change. You’re changing how people work and/or interact … Sigue leyendo

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MITSloan: Strategic Social Media Listening will kick start your Social Program by Bilal Jaffery

POST BY BILAL JAFFERY ON SEP 10TH, 2012 published by MITSloan School of Management on Social and CMO connection. Many senior executives still think of social media as something you do after hours for fun, says John Hagel, co-chairman of the Deloitte Center for the Edge — they haven’t bought into the idea that social can drive the … Sigue leyendo

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Emerging Markets Lead World in Social Networking Growth – eMarketer

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7 Habits of Highly Effective IT Organizations

    By Melanie Karunaratne  |  July 25, 2012   Last week sadly saw the death of Dr. Stephen Covey, celebrated author and founder of the global consulting and training organization FranklinCovey. I was introduced to his book The 7 Habits of Highly Effective People in a business class when it was initially published back in 1989. … Sigue leyendo

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4 Ways Dell Is Becoming An Open Source Company

By Alex Williams @ Techcrunch

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Conversation and Leadership

Business leaders think differently today about how they engage and interact with customers and their own employees thanks to Social Media. In some companies, leaders have fostered a genuinely interactive culture—values, norms, and behaviors that create a welcoming space for dialogue. Boris Groysberg and Michael Slind have been conducting a research project that focuses on … Sigue leyendo

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What is trust?

Why is it so important to surround ourselves by people who believe what we believe? How can we learn from others? How are we interacting with others? Simon Sinek, creator of the The Golden Circle, whose unconventional and innovative views on business and leadership have captured the attention of large American and global organizations in different fields … Sigue leyendo

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The nine steps to a successful data warehouse project…

Originalmente publicado en amardeepuppal:
Recognize we have a problem. The first step is to recognize the key issues hampering the growth and usability of the data warehousing environment. “Our data warehouse became a repository for any and all data, regardless of the business need or value of that data, As a result, our data warehouse…

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Strategic Plan, for small businesses too!

If you want to compete, you must know what “big guys” do, and Strategic Planning is part of their arsenal. Peter Drucker defined Strategic Planning as: “The continuous process of making present entrepreneurial (risk-taking) decisions systematically and with the greatest knowledge of their futurity; organizing systematically the efforts needed to carry out these decisions; and measuring … Sigue leyendo

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