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Companies Missing the Boat with Social Customer Service
How some businesses are not using Social Media as a way to attract AND KEEP customers… Great article by Jayme Soulati, an award-winning professional blog oriented to social media, marketing, PR, business strategy, and more. President of Soulati Media, Inc. An experience with Ruby Tuesday regarding Foursquare (and customer service to be desired) proved without a doubt that … Sigue leyendo
Consumers are Willing to Spend More on Excellent Customer Service, But are Businesses?
Great article by Patricia Morris commenting on how businesses look at Customer Service, the planning on investments and its impact in revenue According to the 2012 American Express Global Customer Service Barometer, two thirds of surveyed consumers are willing to spend more with a company they believe provides excellent customer service, and three out of four consumers … Sigue leyendo
MITSloan: Strategic Social Media Listening will kick start your Social Program by Bilal Jaffery
POST BY BILAL JAFFERY ON SEP 10TH, 2012 published by MITSloan School of Management on Social and CMO connection. Many senior executives still think of social media as something you do after hours for fun, says John Hagel, co-chairman of the Deloitte Center for the Edge — they haven’t bought into the idea that social can drive the … Sigue leyendo
7 Habits of Highly Effective IT Organizations
By Melanie Karunaratne | July 25, 2012 Last week sadly saw the death of Dr. Stephen Covey, celebrated author and founder of the global consulting and training organization FranklinCovey. I was introduced to his book The 7 Habits of Highly Effective People in a business class when it was initially published back in 1989. … Sigue leyendo
The Customer Experience
Interesting post I found at «The Customer Blog» by Maz Iqbal, about the role management, its style, and the organization itself play on how their front line employees perform and how they manage their relationship with the company’s costumers. Check «The Customer Blog»
¿Cómo reacciona su empresa a las críticas y reclamos?
El cliente de hoy busca satisfacción y respuesta inmediatas, espera que se resuelvan sus quejas y problemas en tiempo real y que su voz sea escuchada y respetada. Si hay demoras o no se proporcionan respuestas a comentarios en Facebook o Twitter, se lastimarán las relaciones y la reputación de la empresa. Asegúrese que su … Sigue leyendo
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